By Eddah Waithaka
A swift, structured dialogue between The Nairobi Hospital and major insurers resolves a recent coverage issue, ensuring seamless healthcare access for patients and restoring confidence in the insurance ecosystem.
The Nairobi Hospital and its partner insurance companies have fully reinstated all insurance coverage, the groups announced jointly today.
The resolution follows a stakeholder engagement breakfast where CEOs signed renewed agreements, decisively ending a weeks-long impasse and reaffirming their shared mission to provide continuous, quality healthcare.
The breakthrough directly results from several weeks of structured dialogue, which both sides credit for building a stronger, more collaborative framework for the future.
The Nairobi Hospital Chief Executive Officer, Mr. Felix Osano, opened the meeting by thanking insurance partners for their goodwill and collaborative spirit.
“This favorable resolution demonstrates our shared commitment to ensuring continuous, high-quality healthcare access for our clients,” Mr. Osano stated.
He emphasized that the partnership with insurers transcends simple transactions, calling it a “strategic and purpose-driven” alliance unified in serving patients.
The Kenya Hospital Association (KHA) Board Chair, Dr. Barcley Onyambu, echoed the sentiment, commending insurers for their constructive approach.
“This positive outcome affirms what we can achieve when we approach challenges with openness, shared purpose, and a commitment to long-term partnership,” Dr. Onyambu said.
He stressed the importance of a unified message to reassure clients that coverage now stands fully restored.
The meeting, which convened CEOs from the hospital and leading insurance firms, served as a platform to reinforce collaboration and discuss sustainable models for healthcare financing.
All parties underscored the need for clear, unified communication to reassure the public and reinforce confidence in Kenya’s health insurance system.
The session concluded with stakeholders making a shared commitment to continuous engagement, improved operational coordination, and a strengthened partnership, all focused on the ultimate beneficiary: the patient.
