By Eddah Waithaka
The Policyholders Compensation Fund (PCF) has taken its nationwide public sensitization campaign to Murang’a County, reaching out to policyholders, claimants, and grassroots stakeholders as part of an ongoing drive to demystify the Fund’s role and encourage compensation claims from collapsed insurance companies.
The campaign, dubbed “PCFMtaani,” launched in 2023 and has so far covered 14 counties. Its goal is to create awareness, enhance the Fund’s visibility, and promote public trust in the insurance industry through a devolved approach to service delivery.
Three Insurers Under Statutory Management
The outreach comes at a critical moment. On 10th March 2026, the Commissioner of Insurance, acting under Section 67C(2)(i) of the Insurance Act, placed three insurance companies under statutory management and appointed PCF as the Statutory Manager.
The affected companies are Trident Insurance Company Limited, KUSCCO Mutual Assurance Company Limited, and Corporate Insurance Company Limited.
PCF has already commenced the claims compensation process for Trident Insurance Company Limited. Policyholders, claimants, and other affected parties are encouraged to lodge their claims immediately.
The Fund says it will announce the commencement of claims processing for KUSCCO Mutual Assurance and Corporate Insurance through a public notice in due course.
Bridging the Information Gap
Many affected individuals remain unaware of their right to compensation or the procedures for lodging claims, PCF officials noted during the Murang’a engagement. The PCFMtaani campaign seeks to bridge this information gap by bringing services closer to the people.
During the five-day Murang’a drive, the Fund engaged directly with local media, boda boda riders, matatu owners, insurance agents, teachers’ unions (KNUT and KUPPET), youth and women’s groups, cooperative societies, religious leaders, business community leaders, and public administrators including Deputy County Commissioners and chiefs.
What Claimants Need to Know
PCF is calling on all individuals who may not have lodged claims with the affected insurers—or who lodged but have not yet received compensation—to contact the Fund directly. Claims can be submitted in person or through PCF’s official online platforms at www.pcf.go.ke.
The maximum compensation available through the Fund currently stands at KES 500,000 per claim, as stipulated in official gazette notice No. 971 dated 23rd January 2026.
Key Reform Shortens Waiting Period
The Fund began processing claims for policyholders of collapsed insurers on 10th March 2021, following a significant amendment to the Insurance Act in 2019.
Before the amendment, the law required that an insurer be fully wound up through the court system before compensation could be disbursed—a requirement that caused extensive delays and prevented claimants from receiving timely relief.
The revised legislation removed the requirement for full court-ordered winding up and now allows compensation to commence once an insurer is placed under statutory management or its licence is revoked by the insurance regulator.
Compensation Progress as at 31st March 2026
The Fund has processed over 2,100 claims across seven insurers under statutory management and liquidation, with total compensation amounting to more than KES 390 million.
The breakdown includes:
Insurer Claims Processed Amount (KES)
Concord Insurance Co. Ltd 45 9,025,900
Standard Assurance Co. Ltd 21 4,628,431
Resolution Insurance Co. Ltd 759 92,389,337.90
Xplico Insurance Co. Ltd 617 137,805,531.05
BlueShield Insurance Co. Ltd 248 44,606,316.60
United Insurance Co. Ltd 7 1,022,246
Invesco Assurance Co. Ltd 449 101,368,864.31
Total 2,146 390,846,626.86
The Fund continues to work closely with stakeholders in the insurance sector to uphold financial stability and trust in Kenya’s insurance industry.
Members of the public, particularly those insured by collapsed companies, are urged to come forward and lodge their claims without delay. The PCFMtaani campaign will continue its nationwide rollout, ensuring that no eligible claimant is left uninformed about their rights.
